Terms and Conditions.

Product purchases
Delivery is within New Zealand. Products that are in stock will be delivered within 2 to 5 working days from the date of your order. 

Should any product be unavailable (not in stock), we will advise the product is on backorder and the estimated delivery date. We offer courier rates depending on the size of your order and location. We will always confirm delivery costs with you prior to charging credit cards. 

Returned merchandise
Simply return the unwanted product to our salon at 96 Jervois Rd, Ponsonby, Auckland, New Zealand within one week of purchase. 

Returned goods must be unused and in condition for resale. If we can help with any questions, please call (09) 376 1572.

Booking Policy

No-shows and last-minute cancellations have substantial adverse effects on our small business. It means that other clients cannot book these time slots with us, and both stylists and other clients are inconvenienced. We employ the very best hair stylists, and we invest a great deal in enhancing their education and training. We hope that you will appreciate that a 50% deposit is required to secure all bookings, and for online bookings, a deposit for 50% of your services (minimum $25) is required.

We understand that sometimes you may need to change your booking. We kindly request 24 hours’ notice so that we can offer that time slot to another client. By providing this notice, your deposit will either be held for your next booking or will be completely refunded to you. If you don’t provide us with 24 hours’ notice or if you fail to turn up for your appointment, your deposit will be forfeited. Our goal is to accommodate as many clients as possible during each business day and ensure that everyone has a sufficient opportunity to be seen by our stylists. Helping us by providing this courtesy, will allow us to better serve you during your sessions. We reserve the right to change the above terms at any time.

Gift Vouchers
Our time is as precious as your appointment, for your voucher to remain valid 24 hours cancellation time is required. If you fail to show or cancel within 24 hours before your scheduled appointment, 100% of the value of your gift voucher will be redeemed. This voucher is non-refundable or redeemable for cash. If you have a Gift Voucher please phone or email to make an appointment due to our online system requiring a deposit at the time of booking.

Privacy act
Your name, address, e-mail address, credit card information and any other personal information that we hold is for the sole use of Balayage Ltd and any of its subsidiary companies. This information will not be sold or rented to any third party.
Please email the salon for answers to any other privacy questions. We may from time to time email news on our special offers, features, and services. You can opt out of any such communication - click on the unsubscribe feature located on your email newsletter. 

Transfer of ownership
On any sale or acquisition of Balayage Ltd or its assets, any consumer information in the possession of Ponsonby Hair at that time may be transferred to the purchasing or acquiring company. 

Code updates
We may from time to time update this policy. Amendments to this policy will be posted on this page 

Copyright

This site and its contents are copyrighted to Balayage Ltd T/A Ponsonby Hair © 2021 - present.